Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Классный спортивный инвентарь. Доставили за 4 дня прямо домой. Имеется сумочка для хранения в комплекте.
E***t –
Produto conforme a descrição, material de ótima qualidade.
A***a –
ótimo assim como descrito.
A***x –
received the order everything is ok, fast delivery.
A***i –
not sure about the quality it might not be great will test in a while and review again
V***o –
Perfecto, tal como aparece en las fotos. Buena calidad y buenos materiales
E***a –
Все отлично, полная комплектация, резинки без дефектов, тянутся хорошо. Отправили очень быстро, супербыстрая доставка!
R***r –
Доставка супер быстрая, продавец пообещал небольшой подарочек, но увы, ничего не было, качество соответствует цене, резинки конечно слабенький и внутри пустотелые, посмотрим сколько прослужит. Продовец общительный, отправил товар сразу,но обещания нужно выполнять
B***n –
посылка пришла в Израиль примерно за 1.5 месяца. продавец обещал подарок, но так и не сделал.
A***o –
me regaló un llaverito. muy atento y muy rápido, la calidad de 10 .
A***i –
buen producto.. a ver que tal resiste
Customer –
Excelente recepción, dentro del tiempo estimado, lo que me hubiese gustado es tener algún instructivo para uso.
O***v –
todo perfecto muchas gracias
V***v –
muito bom e envio muito rápido.
Customer –
Bien empaquetado, parecen resistentes y de buena calidad, vino con llavero de regalo.
E***v –
Заказ отправили в другой город ((( и это за дополнительную плату!
B***a –
Llego antes el producto en perfectas condiciones y es tal como se describe
E***v –
Абсолютно точно, всё как на картинке. Для меня это было очень важно, т. к. Я хотел настоящие, хорошие карабины. У некоторых продавцов есть несоответствия с картинкой и высылаемым товаром. Доставка супер быстрая, 7 дней. Спасибо!
K***o –
Viene todo lo descrito el el producto, lo único malo fue lo que se demoro en llegar.
D***S –
Excelente. Buena calidad. 100% recomendable.
Customer –
הגיע מהר מאוד . במצב חדש וטוב
R***r –
Товар пришёл в отличном состоянии. Все составляющие заказа на месте.Спасибо продавцу за хорошее отношение к покупателям!
S***z –
Pedí este juego de bandas de látex el día 20 y hoy día 22 ya lo he recibido. Tiene muy buena pinta, tal y como se ve en la foto.
J***z –
Se retraso pero llego impecable
I***a –
מעולה
A***v –
ок
M***n –
rapidísima entrega, en dos días estaba en casa
Customer –
El pedido llegó muy rápido, menos de una semana. La única pega por decir algo, que el tope para la puerta no se parece para nada al de la imagen, es como una piedrecita pequeña, pero espero que cumpla su función sin problemas.
C***r –
muy buena calidad y viene todo lo indicado
S***z –
As I spected
M***a –
Заказ пришёл очень быстро. Хорошее качество.
Customer –
5 STARS………
I***n –
Отличные резинки! Места занимают мало, можно брать с собой куда угодно, и тренировать приктически все группы мышц!
W***r –
Ha venido todo en buen estado y súper rápido. En mi caso, que estoy comenzando a entrenar, están muy bien.
S***o –
Me encantó
J***s –
muy buen set de ejercicios. un buen aliado en tiempos de pandemia encierro y cuarentena para mantenerse activo. buenos accesorios. excelente relación precio – calidad.
J***R –
Очень удобные штуки.Успела уже потренироваться с ними.Описание товара соответствует,комплект полный.Посылка пришла за 9 дней,с РФ до Якутии.
V***B –
отличный товар. пришел очень быстро
L***a –
Пришло быстро, товар отличный, продавец дружелюбный.
D***l –
Замечательная вещь, очень понравились резинки ,тягучие.Заказ пришел очень быстро через две недели, по сравнению с другими заказами.
M***r –
ok
D***l –
todo correcto
D***a –
Ok!
J***e –
Envío rapidisimo. Buena calidad.
R*** –
bien embalado y producto se ve bien
Customer –
a falta de probarlas se ven bien, el envío fue rapidísimo, pedidas un viernes y llego el lunes.
Customer –
no está mal
A***a –
excelente producto