Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
очень мягкая как будто полупустая а так качество норм
V***e –
взяли небольшого котика, дочка в восторге!
C***r –
Il est génial ! Super confortable pour dormir je recommande 🙂
K***a –
Kot jest piękny! Kupiłam tego o długości 70 cm. Jest bardzo miły w dotyku i naprawdę ładny. Było kilka niteczek wystających ze szwów, ale dla mnie to nie problem. Wystarczą nożyczki i minuta roboty 😉 paczka przyszła do paczkomatu w 7 dni!
P***r –
Kot jest cudowny, miękki bardzo przyjemny w dotyku. Polecam
Z***z –
чудо чудесное. невероятно мягкий. упругие лапки, которые очень приятно обнимают. пришел в Москву за неделю ровно!!! очень софт, очень обнимательный, люблю его до невозможности. невероятно благодарна за этого прекрасного мсье ❤️ кстати, застёжки нет, так что при стирке придется или распороть шов, или стирать прямо так, на свой страх и риск. но лучше, конечно, бережно относиться к своему новому другу
J***r –
Great Customer Service!
1***r –
Подушка отличная! Пришла за 10 дней в Москву, невероятно! Продавцу большое спасибо!
A***n –
Девушке очень понравилась, она в восторге)
C***c –
reçu rapidement il et trop mimi je suis contente c’est un cadeaux il et content ^^
G***r –
the cutest thing ever! i loved it and it arrived super soon! it is just like in the pics <3
Customer –
so soft and adorable, in love with this!
U***h –
perfect addition to the princesses room for her birthday
G***i –
Хорошее качество
V***r –
Не могу что либо про сам товар , так как таможня не пропустила его ко мне , проблемы у них возникли. Но продавец общителен , деньги вернули, да и отправка была быстрой, жаль что не дошел мой подарок (
A***s –
я брала 130см, и это просто прекрасно. дошёл за неделю отправили сразу качество хорошее очень милый я безумно довольна, это однозначно лучшее что я покупала, советую всем сердцем♥
D***r –
Качество супер, думали будет потолще
N***i –
Alles super Dankeschön
I***r –
Кот просто нереальный! Очень мягонький, приятный на ощупь и суперски милый! Заказывала 130 см., наполнителя лично мне достаточно. Посылка пришла примерно за 3 недели, заказом довольна, продавца советую!。◕‿◕。
M***n –
Very plush and of great quality. The stuffing can be completely removed through a zipper if you need to just toss it into the laundry to wash easily! I ordered the largest size and it is a very comfortable replacement for a body pillow.
Customer –
SUPER CUTE AND SO SOFT!!!! IT WAS BOUGHT FOR A BIRTHDAY GIFT AND SHE LOVED IT!!! ARRIVED SOONER THAN EXPECTED!!
Customer –
so cute
I***a –
Muito fofinho:$/$$28;&2 Ele é ótimo de abraçar e bem gordinho! 🙂
Customer –
Muy suave y como en la foto. ¡Perfecto!
E***k –
not expecting that so thin is….. like a skinny cat. but the stof is nice..
E***A –
The color of this one is a little too flashy.
T***n –
very fast shipping, very soft.
R***r –
классный кот, ваще все супер. НО. Я ЗАКАЗЫВАЛА СЕРОГО. ладно. а ещё он дрыщ какой-то. и бледный. 4 звезды! заказывала подруге, себе такого же хочу. я хотела ей серого, а себе рыжего( а в итоге на оборот. всем пока всех люблю пишите мне в телеграмм @wumkl
M***t –
the cat do be looking skinnier irl, fr fr stay safe, but i like it’s, it’s rlly cute and fluffy.
S***a –
Заказ пришёл быстро. Очень классная подушка “Кошка”
Customer –
fofo e bom material
N***r –
HE’S SO WONKY I LOVE IT
R***a –
todo correcto. pensé que era más grande pero bueno.
A***e –
petit chat trop mignon je m’attendais au grand modèle mais il plaît a mon fils 🙂
S***r –
Product fits the description reasonably well. The stuffing is not as generous as in the pictures. There was plastic stuck in some of the seams. Other than these small issues, the product was as described and I’m happy with my purchase.
I***a –
so cute, thank you
L***r –
Es preciosa
S***S –
Zabawka przyszła bardzo szybko. Dzieci szczęśliwe.
U***e –
This product is so cool!! It came within about 1-2 weeks and I’m so happy I bought it. You should definitely buy this it’s so worth the money!!
C***r –
Esta un poco deformado ya que no tiene algodón por todas partes pero por su precio está bien, me llego en una semana.
L***o –
great and soft 🙂 could be longer
Customer –
Впринципе неплохо, но присутствует несколько маленьких пятен, не критично.
H***n –
Product received did not match with the pictures but still was of good quality.
F***b –
Livraison super rapide, super qualité.
S***n –
дочка в восторге. рекомендую! дошло за 12 дней с момента отправки.
R***. –
Adorabile! ❣
U***r –
The spots on the back are not like what’s pictured
R***r –
INLOVE THIS SO MUCH GET IT. Get the biggest one btw
A***r –
Très mignon et doux malgré le fait que beaucoup de tissus dépassent
U***r –
love it ! it’s so huge, worth the money. came in decent timing.
Customer –
It is perfectly described and so soft.
G***p –
Клёвая мягкая игрушка. Ребёнку очень нравиться. Доставка по времени не быстрая, скорее средняя.
Customer –
Correspond parfaitement à la description et aux photos.
R***r –
подушка пришла вовремя , молодцы спасибо. мордочка не очень симпатичная, а так все хорошо, мягкая и в меру упругая. Продавцу спасибо
R***r –
норм, на ощубь мягкая
R***a –
Fantastic
Customer –
the delivery took much longer than expected but it‘s a nice cute pillow!!
Customer –
Está genial, como en la foto. Muy muy suave, envío rápido.
L***a –
perfect I LOOOOOOVE it, fits perfectly and is super snug and comfy,…. just perfect I love it… the colors are also just chef’s kiss…. Beautiful! thank You so much!!!!
Customer –
Excelente producto, tardo 31 días en llegar, me siento satisfecho con el producto llegó en buenas condiciones y tal como en la descripción, quizás mide 5cm menos que en la descripción pero no es un error grande, super suave y sin olores raros, esta muy bien cocido y el color es tal cual, recomendable
Y***a –
Very good and soft. Lorge boy
L***t –
super cute, love how squishy it is
Customer –
Прелестный
M***n –
Котик классный. Продавец супер, сделал все как просили.
2***r –
Пришел в обычном пакете, сложенный пополам. Но ничего, расправился. Ничем не пахнет, все прошито. Доставка стандартная.
Customer –
Good quality, fast shipping to Poland.
N***v –
Пришло быстро. Сшит хорошо. Набивка – можно бы и поплотнее. Размер… Ну если только хвост считать.
B*** –
It’s very cute and soft! I got the 130cm, there was only 2 loose threads on the face and that’s it! It’s big enough to cuddle with (I’m 5’3)! It’s definitely worth the price and over in good condition!
S***s –
Подушка хорошего качества
0***r –
jolie produit
Customer –
its ok
D***n –
Very fast delivery, I received it in less than a week. The plushie looks exactly like in the picture, it’s super soft and very nice. I will order again! 5/5
Customer –
Adorable and cheap great for a present
Customer –
Exactly what I ordered. Might take a while for the fluff inside to even out, it’s lumpy
C***e –
soft and cute