Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***m –
Wszystko ok polecam.
O*** –
Very good
V***v –
За свою цену в принципе хорошо,пришло в Омск за недели 3
C***o –
son delgados pero se ven resistententes, bonito color y la bolsita de tela tnt cumple su función.
K***n –
Una de las ligas llegó rota
K***s –
очень слабые резинки, подойдут моему маленькому ребенку.
E***o –
резинки не полохие, заказала три в комплекте, прислали две одинаковых и одну другую, открыла спор деньги вернули за стоимость одной резинки.
D***d –
Товар полностью соответствует своему описанию. Продавец ответственный, очень быстро отправил заказ. Пришло с отслеживанием и очень быстро. Магазин и продавца рекомендую. Респект!
A*** –
Соответствует описанию резинок 10 шт
Customer –
no problems
V***r –
качество отличное
D***o –
Es tal y como aparece en la foto. Demasiada similitud en la resistencia. Viene embalados de forma individual.
S***o –
Хорошая резиночка, спасибо
E***e –
aún no las pruebo, se ven bien, se demoró hartisino en llegar
K***k –
Muy buen producto tal y como se muestra en la imagen, resistente
R***r –
Супер
E***n –
מתבאסת שהן דקות..
S***u –
товар не пришел. деньги вернули
E***r –
El pedido llegó rápido, pero las bandas no tienen mucha resistencia.
Customer –
I haven’t tried it yet, but they look good! They come in three strengths, different colors. Thanks!
R***c –
Все отлично! Очень быстрая доставка. Спасибо
P***a –
Todo perfecto. Venían las 10 bandas, 5 vienen marcadas con la dureza y otras 5 vienen sin nada. Una vino un poco pegada la goma pero conseguí despegarla y de momento aguanta. Venían en una bolsita con un libro de ejercicios. Las más blandas parecen un poco más delicadas al ser más finas pero la verdad que esas ni las uso. Por el precio que tiene esta genial. Recomiendo.
Customer –
слабые и тонкие
A***z –
Arrived in 10 weeks to Hungary. Item as described.
M***a –
Dość szybka dostawa. gumy jak najbardziej takie jakie powinny być. szkoda, że tylko na jednym zestawie jest opisana moc, ale można sprawdzić która jest najsłabsza, a która najmocniejsza
J***s –
Todo llegó en un buen estado muchas gracias
Z***h –
got the complete set. nothing missing tried it quick, works well it is rubber so you need patient with it to work
S***v –
хорошая
A***r –
bueno
N***s –
Lo esperado
M***a –
están bien
M***a –
Резчики хорошего качества) быстрая Доставка
J***z –
Tardó un poco en llegar, pero en general bien
R***m –
me gusta, llegó intacto y en 4 semanas
O***y –
полный восторг. быстро. отлично. советую продавца
P***z –
Como en la descripción del producto todo correcto
M***z –
un poco finas
Customer –
Accurate to description, came in okay time. My only complaint is I assumed the light to heavy resistance would be good for a beginner, but I should have gotten the heavier bands because light and medium are so low in resistance you barely feel it. I just used the heavy band so I’m going to be ordering heavier ones next.
Customer –
Шла долго, тянется, тонкая. Нормальная резинка.
Customer –
we will see how long it will last
G***i –
всё получила, принципе не плохо.
E***e –
спасибо отличное качество, супер,доставили быстро, все, бегу заниматься!!!)))
M***a –
I recommend
Customer –
tardaron mucho en llegar… pero llegaron, son de buena calidad.
I***a –
ok
V***a –
Very good and Beautiful. It is a pity that there is no inscription on those colored rubbers. But I don’t care i Love it 🙂 Pls like thank you
J***a –
Good quality!
L***i –
Быстрая доставка. Все как в описание.
Customer –
Took a long time to arrive almost 4 months to Canada! But it finally arrived and everything is good for now! Thanks store!
W***k –
never arrived but I received full money
P***y –
producto el vendedor envio de inmediato se tardo menos de un mes a chile buena calidad quede super conforme con la compra. bien embalado
A***y –
слабоватая, берите потолще
A***a –
Хорошая резинка. Покупала за 60 рублей. Рекомендую данного продавца и данный магазин.
D***a –
probé la más firme y es bastante buena. solo las rosadas traen marcado el peso, pero es solo un detalle. me gustaron
Customer –
С купоном продавца лента обошлась в 30 руб. Очень тонкая. Надеюсь, что не порвётся.
R***r –
ленты хорошие, нагрузка маленькая, куплю по тяжелее. пришли быстро. все соответствует описанию. единственное, что они очень тонкие и скручиваются в жгут.
P***a –
The store was good, but the bands have no resistance, they are like so small and dont do the work.
Customer –
I ordered the light-medium-heavy first and wanted stronger ones, so I ordered these, but I don’t find it’s that much different. If you want good resistance find the more elastic ones because these are kind of flimsy. For the price and the decent shipping time I give 5 stars.
D***a –
amei muito bom material e chegou super rápido