Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***e –
Bem linda, os espaços e divisões são maravilhosas. A única dúvida foi com relação ao tamanho, pois tem opção da maior e da menor, confesso que não sei se não valia a pena ter pego a maior. Mas fiquei bem satisfeita com a escolha e compra.
B***o –
o material da mochila externa nao é o que transparece na imagem, mas de modo geral veio em condições
A***o –
Son de excelente calidad.
1***r –
Buena calidad, recomendable
R***r –
рюкзак просто бомбический! он очень вместительный и много карманов внутри — удобно, что все не лежит одной кучей в одном общем отделении. может быть для городского варианта он великоват, но для поездок в самый раз. для меня это идеальный вариант. с продавцом общаться не было необходимости.
L***r –
Very fast delivery .Thank you store
L***r –
Good quality buy it!!!
V***a –
Шикарный рюкзак!!! Немного пожалела, что слишком светлый взяла, но пусть. Очень качественный и вместительный.
Y***r –
cool backpack, a bunch of pockets, ordered 15.6 inch but it’s still quite big! I love everything about it, the only concern is the material inside, I hope it will not rip with time, doesn’t seem too weak, yet doesn’t seem very strong. So hopefully it’ll last long. Overall, this is a perfect smart backpack, I can put literally anything there I’m excited to start using it !
C***r –
Love love, make great, material so nice, High quality. Recommend! Thank you
P***r –
Excellent quality, enchanted with the product!
Customer –
Linda e top
Customer –
Mochila top demais, muito espaçosa e com várias divisórias por dentro.
D***i –
muy buen producto
T***r –
Very satisfied in all aspects
M***r –
I didn’t expect it to be here so soon, the size is right, and the boss is enthusiastic about service.
C***r –
Good quality, genuine goods at a fair price!!!
D***r –
Well, good praise, fast and very satisfied.
G***r –
Very nice and good quality
Q***r –
Excellent,perfect, very comfortable.
K***r –
Good store, things are very good, you can rest assured to buy!
K***r –
Everything is fine! Good store and great product
C***r –
Just as described.Very good
R***r –
For what it’s worth is right
K***r –
Great .Love it!!
G***r –
Very good and super fast shipping
E***r –
Beautiful and quality overall.
6***r –
Прекрасный качественный рюкзак, большой, вместительный и очень качественно сделанный. Спинка средней жёсткости.
A***a –
Good backpack. There are a lot of compartments. although, I expected the fabric to be waterresistant and it’s not. extremely quick delivery
K***r –
Thank you, i am very satisfied！
D***r –
The ones in your store are all very good quality. Thank you
C***r –
Value for money
V***r –
great fit looks like picture
S***r –
Perfect. I love it so much!
D***r –
Excellent quality, enchanted with the product!
N***a –
Для обычного путешествия – отличный рюкзак. Но сам по себе он очень тяжелый и громоздкий. Пустой рюкзак весит 2 кг! В качестве ручной клади в самолет – очень сомнительно. Возможно надо было заказывать модель поменьше, однако перед заказом я примеряла линейкой – должно было быть как раз. Спина у рюкзака толстая и жаркая. Я все равно поставлю хорошую оценку, так как соответствие цена-качество работает. Рюкзак аккуратно пошит, есть много отделений, карманов, можно сделать рюкзак уже или толще с помощью молнии. Однако собачки с замочком на молнии есть только в отделении с компьютером, в остальных отделениях – обычные. Повторюсь, в качестве рюкзака в поход на несколько дней – подходит. В качестве ручной клади, или повседневного ношения – через чур.
K***C –
Amazing storage and nicely waterproofed!
R***r –
Ткань верха не водопроницаемая,похожа на хлопок,в остальном хорошее впечатление
A***v –
Много кармашков, эргономика и качество изготовления хорошие, рекомендую.
M***a –
Mochila maravilhosa! É realmente grande, com muitos bolsos, extremamente útil. Os zípers deslizam super bem, as alças são firmes e acolchoadas, bem confortável. Ela é muito bem dividida. Por dentro é realmente um tecido impermeável, mas por fora não é. Chegou rápido aqui no Ceará, uns 20 dias. Gostei demais, tô muito feliz com a compra.
L***r –
It’s a nice backpack and Shipping fast.
C***r –
Amazing. Very fast
7***r –
супер!!! рюкзак для второклкссницы отличный. ребёнок был в восторге от большого количества карманов. прошит, спинка упругая, нигде не давит, не царапает, не трет, всё окей. рюкзак своих денег стоит. покупали за 2071. доставка из за событий ещё достаточно шустрая. три недели ехал.упакован хорошо, посылка без повреждений. заказывайте. взрослым тоже подойдёт.
S***r –
Beautiful and quality overall.
M***r –
Very cool, very perfectly. Match photo and color and material, i am very satisfied
U***r –
I finally bought what I wanted.
H***r –
Really a good store, I will still find you if I need it in the future.
H***r –
I have bought it before and the service is very attentive.
P***a –
Супер быстрая доставка, качество супер
C***r –
Perfect just like picture，fast shipping.
H***r –
Rare genuine products, the most satisfying since online shopping.
P***p –
Great compact backpack. It has lots of different kind of compartments, but you cannot put thick things into it. Ideal for everyday light use.
E***z –
Very nice, lightweight and same as photo! i have a 16.5″ notebook and it fits perfectly
L***r –
Things are quite satisfactory, I am sorry to confirm that it is late
R***r –
The size is exactly what I want, give a good comment, come next time
Z***r –
Come here often! Thank you faithfully for letting me buy the baby I dream of, thank you so much!
F***r –
It’s been a long time since I’ve been here, and the business seems pretty good.
F***r –
It’s fine, continue to patronize in the future!
H***r –
The delivery speed is very fast, and the bai packaging is very careful and strict
C***r –
It’s fine, continue to patronize in the future!
B***r –
Thank you. The parcel came very quickly, with tracking. Well packed. Everything works
G***r –
Perfect just like picture,love it.
M***o –
Sac génial ! Grande capacité, peut servir de sac de voyage. Livraison très rapide, bon vendeur. Je recommande la boutique
J***o –
Linda
K***r –
Item is made very well,I love this!
A***l –
Muito boa qualidade
B***r –
beautiful backpack，Very like it
F***r –
Looks really nice! Fast Delivery
A***a –
Очень продуманная конструкция, хорошо все сделано. Покупала дочери, но теперь сама такой хочу)
G***r –
Love it!
N***k –
amei, material excelente , chegou perfeita, igualzinho do anúncio
V***r –
Just as described.I can’t wait to wear it out! Shipping fast.
R***r –
Everything is fine! Good store and great product
C***r –
very fast shipping. ,All perfect!
T***r –
Fast delivery, good quality, thank you very much store
M***r –
Love love,the quality is good.great job to the store.