Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-40 Business days
||10-50 Business days
|Australia, New Zealand
||10-50 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-65 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material and quality. Looks very resistant , color and size as described
exactly as the picture and functions perfectly. very happy with the product, it’s so cute!
Es lindo!! Tal cual se ve en la foto. Me encanto!!
me encanta, es justo clmo lo anuncian y el color es maravilloso Llega antes de lo previsto.
Super cute and it extends pretty long,,it even tilts back which is nice :))
It was delivered quickly and only took a couple weeks to arrive in Australia! I thought my phone would be too heavy, though the stand is very sturdy and holds up well. ^__^
Покупаю уже вторую. Очень удобная штука. У меня розовая, муж заказал себе белую.
Очень хорошенькая. Даже сертификат качества есть
packaged securely so it wouldn’t get damaged during shipping. it’s adjustable and sturdy
I love it! It’s super usefull and adorable
So cute and fit my setup perfectly!!
Such a cute product! It fits my phone perfectly and I’m super happy with the purchase!! I recommend it 100%!
Very cute phone stand, can adjust the height and came well packed. Shipping was fast, about 14 days to Italy.
Fast shipping and quality item!
Really cute and sturdy, would highly recommend! Can also be used for an ipad but obviously can’t lean back too far as it’s heavy and will bend the stand back
le produit est parfait comme sur la photo
Ha llegado super rápido! Solo ha tardado 1 semana en llegar a España. Es justo como en las fotos y descripción y es muy cute
очень красивый и качественный! упакован очень хорошо, в коробочке и сверху пупырчатый пакет!
I love it !!
Super cute! For all my Pop Socket people, it still holds it fairly well!!
Nice work functions. Great buy. Reach here in USA less than 2 weeks
sehr schöne handyhalterung aber versand war fast 2 monate
stable phone holder. really cute
Came in good condition, is beautiful and can hold my phone
Really really nice! Good quality product!
Llegó en 2 semanas!
Item as expected and sturdy,
A bit smaller than I expected, but came in good condition
Love it! It came super fast!
So so adorable, quality is amazing and is very sturdy, 10/10 recommended getting this <3 also arrived earlier than expected which is a bonus x
I love it! I use it to put my phone or ninento switch on it 🙂
Very cute stand for your phone, tablet, or whatever other electronuc. extends pretty high up and let you charge your phone while using it. super nice, and ships pretty quickly. came quicker then the original estimate
El color no es tan como en foto, 3 estrellas porque vino manchado
super adorable ! goes well with my desk and i’ve been using it around the house to hold my phone when i’m cooking. i have the iphone11 & it props up just fine. would get again !
love it! i use it for my switch <3
заказом довольна, дошел очень быстро