Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***e –
Me encantó!! ❤️
S***a –
received
N***v –
не было краски в комплекте и по-моему чего-то ещё(не помню) хотя в инструкции указано что она должна быть
C***o –
Bello y muy bien embalado! Pese a que el seguimiento decía que hubo problemas, el producto llegó rápido y en buenas condiciones. Gracias!!
Customer –
Good item recommended to buy
C***n –
Finally here after a month waiting . Good quality as store description . Will definitely buy from this seller again .
U***s –
I haven’t put these together yet, but they look amazing & the instruction are nice & detailed. As described when purchasing, there’s no paint, glue or battery included, but everything else you’d need to build this incredible little scene is in the box & I can’t wait to get started!
D***h –
Rapide ✔️✔️✔️✔️✔️ qualité achat au top
D*** –
Llegó rapidísimo y parece que está casi todo (le falta el pigmento). Aún así, tiene buena pinta.
V***z –
preciosa, llena de detallitos. El problema es que le faltó el pegamento, la pintura y las pilas, que he tenido que comprar yo misma
A***a –
Заказывала в подарок. Быстрая доставка. 18 августа заказала. Уже 22 августа доставил курьер. Спасибо. Советую.
T***a –
Ürün çok güzel paketlenmiş bir şekilde geldi. Tam zamanında teslim ettiler. Satıcı çok anlayışlıydı.
R***r –
Very fast shipping from Belgium.. excellent product.
C***B –
I ordered on Saturday and I got it on Thursday. I’m in the Netherlands and ordered from the location in Spain. The product looks great, fun packaging and good description on what to do. It said it wouldn’t have glue with it, but it does so that’s an added bonus.
A***n –
très agréable a faire. mais il manque la colle les piles et la peinture alors que c’est normalement inclus.
A***n –
reçu très rapidement et maquette très agréable a faire. sur les 4 que j’ai déjà faite, c’est la seule où le kit est arrivé complet. je veux dire par là que c’est la seule fois où il y avait a l’intérieur la colle, la peinture et les piles.
R***s –
Rápido y aparentemente sin problemas. Cuando lo abra veré si falta algo. Se ve complicado. Seguro que volveré a pedir
E***a –
Приехал очень быстро, буквально пару дней. очень хороший набор, внутри есть почти все, что нужно, бери и делай
A***n –
très rapide. reçu en point Relay. ça a l’air de bonne qualité, pas encore essayé. consigne en anglais
Customer –
rapido envio, buen producto
M***m –
keurig netjes…snel geleverd top
E***a –
The bookstore is lovely, I am very satisfied. However, the chandelier was a nightmare. As the wire is very thin, it broke all the time. When I finished the assembly, some wire came loose and it stopped lighting. I ended up giving up the chandelier.
M***i –
muy bien envuelto. caja muy bonita
A***a –
merce bellissima venditore ottimo grazie mille
N***r –
De verpakking was wat gekreukeld maar de inhoud was niet beschadigd gelukkig.
A***D –
product is as good as described but latex glue and simple glue is missing from the package
A***o –
Заказ пришел в неповрежденной упаковке. Все детали на месте, очень миниатюрные, людям с толстыми пальцами придется потрудиться. Инструкция внутри на английском, иногда по типу “нарисуйте круг и овал”, а затем “вот у нас получилась сова”. Вообще, конструктор хороший,советую. Только доставка какая-то китайская, хоть и из России.
M***a –
Szybką dostawa. Produkt zgodny z opisem. Relewacja!!
A***a –
Очень классный! Докупать ничего не пришлось. Цвета не такие яркие, как на фото, но все ещё ок. Доставка в Москву за 2 дня. Было классно, куплю ещё.
T***v –
Посылка была доставлена курьером в Москве на четвёртый день после заказа. Доставку оформлял из России. Очень быстро доставили. Коробка не мятая, упакована в чёрный почтовый пакет. Саму коробку не открывал. Купил доя подарка.
J***a –
Vendedor muito atencioso, me ajudou com um impasse. O produto chegou muito bem embalado, e é sensacional. Muito obrigada
T***z –
Super!
A***n –
There are some missing item which should be included as part of assembly. Have to buy/fabricate them separately.
A***s –
Заказала конструктор 18.09 – привезли домой 22.09 Доставочка была из РФ. Всё хорошо запаковано, без повреждений. Вскрывать не буду, это подарок, однако, если обнаружатся недостатки в комплектации – дополню отзыв. Но думаю, всё в порядке будет. Продавцу спасибо за оперативность)
H***L –
Conforme
C***a –
Reçu rapidement plus qu’à s’y mettre ..
M***t –
snelle levering. precies zoals beschreven.
Customer –
Good item! Everything came intact and the materials are really good.
Y***z –
Tal y como se ve en las fotos. Hay algunos trozos de madera que vienen un poco doblados, pero supongo que es normal teniendo en cuenta el tamaño y la forma. El embalaje y la caja venían en perfectas condiciones. Envío rapidísimo, me llegó 3 días después de haber hecho el pedido. ¡Muy contenta!
C***z –
llevo muy rápido, muy bien
Customer –
Fast shipping! Can’t wait to build it 🙂
D***o –
Wow, great product. I received this rather quickly, with Good tracking information and well protected. Opened the envelope to reveal a nice sealed box, with great design, everything organized in small zip bags and instructions fully in English. This is a great hobbie and requires much concentration and hand skills. Recommended.
Customer –
Colis reçu rapidement par DHL (4 boîtes), très bien emballé.
D***z –
Muy chulas y entretenidas para esta cuarentena, muy buen vendedor!
H***U –
Very nice !
Customer –
Se ve muy bien. Aún no lo he armado.
K***L –
Shipping was very quick!! Box in good condition.
T***e –
Все ещё собираю. Инструкция есть, два вида клея -пва и канцелярский, но ими не очень удобно, я использую космофен. Доставка из РФ -курьером.
O***a –
Заказ пришел быстро. Доставку была из россии. Все упаковано аккуратно. Посылка пришлая целая, принес курьер. В наборе есть клей, краска, кисточка, две ручки, пинцет и батарейки. Заказом очень довольна.
A***r –
Hard to make but good quality
E***e –
Shipping is very fast! Less than a week to Netherlands! However there is no extra packaging so the box just come as it is. Good thing it’s not broken or ripped. Overall, very satisified. Haven’t open it yet since it is for a gift, but will update later regarding the product itself after it’s built.
Customer –
البضاعة جداً ممتازة
U***o –
Super bonito
B***n –
Super
L***S –
Estou montando aos poucos mas o material é de ótima qualidade e chegou muito antes do previsto … excelente compra !!!