Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Пришли упакованные , достаточно быстро , заказывала в постамат , в ближайший дом ( удобно ) . Шлепки прикольные , мягкие , взяла размер 40-41, не прогадала , сели хорошо . Рекомендую
A***a –
Классные тапочки, материал прочный, подошёл размер идеально , как у меня стопа 25 см – 40 размер , рекомендую даже взять на размер меньше. Рисунок яркий и четкий , ношу тапочки дома, очень удобные . Рекомендую товар
S***u –
nice looking and comfortable to wear
E***a –
Кайфовые! Не жалею о покупке , при необходимости ещё закажу ! Пришли быстро , соответствуют заявленной картинке , на размер 39 подошло отлично !:) я довольна! И рекомендую 🙂
3***r –
Думаю видно ,что ждала месяц.Обидно
V***a –
Брать нужно на размер больше.
Customer –
Love this product! They are so comfortable and cute!
K***2 –
Very comfortable, fit perfectly
A***a –
Кланые тапочки. Дошли за 6 дней. Зашла посмотреть отправили или нет, а мне говорят приходите на почту забирайте. Я в шоке.они ярче нем на моем фото. Короче, на речку ходить или гулять очень не плохо.
G***o –
Очень удобные, мягкие тапки. Брала на рос 37(24 см) в самый раз. Это вторая пара. Рекомендую!
L***r –
Тапки супер. Пришли быстро. Спасибо продавцу.
6***а –
Хорошие сланцы, но размер не мой. Очень большие. Доставка 18 дней. Продавец быстро отправил, молодец. Товаром довольна. Все 5 звёзд. Удачного дня!
W***m –
Прекрасно, мне очень понравилось, рекомендую
B***o –
super confortable biennpour la maison
T***u –
Cute, but all size fits better for wide feet.
C***g –
They are a little big, however I think it’s supposed to be a little roomy. They do squeak sometimes but overall very great product. I wear these every single day around my house.
7***r –
дешёвое г@вно. ок и не белые ,а какие-то с желтизной
Customer –
Nice quality
A***o –
Soo cute!! And comfortable, fast delivery, thanks!
А***ц –
Товар пришёл с небольшим дефектом. На правом сланце были потёртости и вмятины(видимо брак), подала на частичный возврат, продавец быстро согласился. На длину стопы 23,5 подошёл размер 38-39.
C***o –
I have bought size 38-39, the description said it fit feet that measure 23,5-24 cm, my feet are 23,5 cm and are very slim, and I find the slippers too big for me. I have also noticed that under the sole, it is written that this size (38-39) fits feet that are 25 cm, which did not correspond to the description provided by the store.
E***a –
На 37 размер берите 40, (взяла 38-39–очень дискомфорт но, упирается палец и пятка в в края). Тапки супер, мягкие как зефир.
K***r –
love them! I wear size 8 USA and the 38/39 fut perfectly.
Customer –
So comfortable and adorable
A***C –
I thought this was runs small, but actually was not. Got too big for my daughter.
Е***р –
Отличное качество
Customer –
Le ciabatte più comode del mondo. Sono arrivate in anticipo rispetto alla data prevista. Belle davvero.
V***a –
довольна покупкой шлепки очень удобные и мягкий
R***n –
love love ❤️ them fast shipping
O***a –
Супер!!! Очень удобные, мягкие.
Customer –
Cute and comfy!
G***a –
Muy bonitas y aparte cómodas las recomiendo
K***p –
I love these slippers! They are really comfortable and feel like there is a bounce in your step. Easy to clean too. Highly recommend this product!
D***a –
Классные шлепки.Пришли быстро.Ничем не воняли.Принт хороший.Покупкой довольна
D***g –
Very cute slippers and very comfy, I suggest size up from you current shoe size.
T***e –
These slippers are so comfy they feel like you’re walking on pillows
N***a –
Highly recommend this store. Ask your size before buying. I did . And comes perfect. Suitable for width foot. My regular size 39.5 EUR . Choose 11 after recommendation from seller.
S***E –
SOOSOSOSOOOO CUTEEEE!!!! order your usual womens sizing! I’m a 9 in womens and I forgot what size I got;( I believe I converted my shoe size in centimeters!
H***r –
perfect, just like the picture and awsome quality.
J***g –
So cute and squishy!! I can’t stop wearing them around the house! Looks exactly like picture
K***a –
Ваще крутые сланцы,очень понравились, доставка быстрая, спасибо продавцу
Customer –
Очень мягкие тапки, наступать в них было безумно приятно) однако первое время как раз из-за мягкости странные ощущения при ходьбе, не привыкли мы к мягким тапочкам
D***a –
Очень милые и удобные сланцы, материал плотный, комфортный к ноге брала 38-39 , на мой 36.5 сели идеально доехали за 2 недели
K***k –
Хорошие тапотульки, посмотрим как в нОске себя покажут
D***a –
Очень хорошие и легкие. Рисунок чёткий. Спасибо
Customer –
Сланцы как на фото,мягкие и приятные к ноге, доставка 20 дней, спасибо продавцу
S***y –
parfait !! magnifiques !! livraison rapide. je recommande ce vendeur.
T***n –
it’s a bit bigger than I thought, but still okay. very cute
H***r –
They are cute cute confortable and cheaper , good print , no smell
U***t –
great shoes I used for indoor.
Customer –
Such a cute pair of slippers. At first it’s a little stiff, but once worn for some time, it’s more comfortable. Quite comfortable to wear on daily basis.
M***i –
ABSOLUTELY LOVE!!! SO CUTE. But I have only had them a few weeks and they are starting to peel a bit, not noticeable tho.
N***a –
отличные шлепки. заказала ещё три пары. рекомендую
V***s –
Llegaron mucho antes de lo esperado, son tal cual la imagen, muy cómodas y ligeras, el antiderrapante es muy bueno, la talla es exacta, solo estan un poco anchas del empeine pero solo afecta un poco si tu pie es muy delgado, en general fue una excelente compra!!! Me encantaron
U***r –
Very soft and squishy, but still supportive–like a stressball for my feet. I’m a US woman’s 8.5 and the recommended size (39-41 iirc) fit me perfectly. It may be too small for anyone with wide feet though. Very cute for the price and while there was a bit of new plastic smell at first, it dissipated within 15 minutes. Shipping was surprisingly quick! Received two weeks after ordering.
A***s –
fast shipping and very good quality
V***v –
Удобные! На свой 37 заказала 38-39 сели идеально! Покупкой довольна. Мягкие!
R***r –
классные! по размеру точно) Правда скользкие немного, но переживёте
Customer –
My wife loves these shoes. She wears them everyday. Exactly as described. Good quality!
N***… –
bit small and tight =(
A***r –
원가150원짜리 제품을 보자 제조 원가 기타등등 해서 460원!음~ 저걸8000원 넘게 주고 구매했으니 내가 제정신이 아니야~
Г***а –
Сланцы пришли за 12 дней, описанию соответствуют. С продавцом не общались. Спасибо
A***A –
Very cute! I love them! But they are bigger than advertised. I think I may have to rebuy but size down.
N***g –
Very comfortable and good price. Speedy shipping.
Customer –
Great
S***h –
thanks very much, these items were just as described and in perfect condition.
I***k –
Классные стильные сланцы. Немного помятые приехали, но не критично. на размер 39-40 (25,5см) оказались чуть малы, но тоже не сильно критично. возможно разносятся
L***a –
супер! на 37,5 берите 38-39
Л***а –
вау, ну дуже круті, можете спокійно брати свій розмір!!
M***n –
взяла 38-39 размер, чтобы всем гостям подходили приятные тапки