Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
좋은 품질
T***g –
Cute little fan, very quiet, absolutely perfect for what I need as I overheat and it’s just enough airflow to keep me cool but not too cool. I love it and i love the pale cute pink colour it comes in. Best gadget !!!!!
S***u –
좋아요 ^^ 잘 선택했어요
T***n –
빠럄은 야카고 넘흐 묵어워유
4***r –
по времени пока не тестировал, но то что очень тихий, комфортный и в целом в сравнении с другими я бы сказала премиум
R***a –
СУПЕРРР
푸***훌 –
매우 만족 합니다
N***o –
Доставка просто супер быстрая в Алматы. Я заказа 25го марта, пришло 7 апреля
N***y –
great
F***z –
Fantastische apparaat!
V***i –
producto recibido perfectamente y bien protegido, ha llegado antes de tiempo, lo poco que lo he usado funciona bien, contento con el producto.
N***o –
Всё работает, мего крутая вещь, долго шла, но дошла, все хорошо, спасибо, рекомендую.
L***o –
Fast delivery. good condition. hope it can last long .
Customer –
well packed, quit and give a cold airflow Thanks
C***h –
reçue rapidement, a voir dans le temps, pour la qualité.
R***e –
Вентилятор пришел быстро. Упаковка была сильно повреждена, но к счастью все работает. Прохладно даже на первой скорости. Летом буде хорошо.
Customer –
Muito bom, funciona para o que se propoe. Entrega para o Brasil em 15 dias corridos. Excelente.
J***o –
Excelente. Poco ruido y gran eficacia. Lo he regalado a una amiga con problemas de calores y ha llorado de la alegría al probarlo. Las mujeres se quejan de que los calores les rizan el pelo si está alisado, pero con esto se detiene ese efecto. Es comodísimo al dejar las manos libres, frente a los ventiladores de mano. Lo recomiendo totalmente. Es la compra por Ali Express que me ha dejado más satisfecho: mis diez!!
Customer –
no echa mucho aire
B***n –
I like it.
F***e –
Quality product works well, especially in the hot and humid Townsville, far north Queensland.
K***r –
굿. 만족합니다
S***k –
Мощный, удобный, приятный на ощупь, качество класс.
Customer –
good
Y***L –
perfect, thank you!
E***h –
Arrived super quick… as described.. working well.. definitely recommend the store
Customer –
Excelente producto, su funcionamiento es muy sencillo, es silencioso en el nivel 1 se intensifica el sonido conforme aumenta la velocidad, sin embargo no es molesto. La entrega fue rápida y el envío perfectamente cuidado. Realmente refresca. Recomiendo
E***i –
Refrescante!
K***n –
штука с виду качественная, летом проверим
J***a –
Он классный! Ветерок может быть совсем лёгким, а может и почувствительнее. Удобно. Пришёл быстрою Продавцу спасибо !
I***m –
Рекомендую к приобретению. Качество нормальное, вот было бы дешевле… !
Customer –
일주일만에 배송 왔고 좋네요
A***o –
Un po’ pesante da tenere al collo
N***n –
Выглядит чуть массивнее чем ожидалось. Пришел заряженным наполовину. До полного заряжал часа 3. Прибыл чуть не уложившись в срок. Эффективность оценю летом.
C***a –
Très belle couleur que je souhaitais. Robuste mais je ne peux pas m’avancer sur le fonctionnement de l’appareil vu que je l’ai mis en charge .Sinon merci au vendeur merci au livreur aucun souci pour la livraison tout s’est très bien passé
J***a –
very good
Customer –
Genial, comodo y eficaz
S***o –
추가구매 예정중.
S***b –
This is a life saver it cools the whole head by cooling neck and ears area works very well very comfortable to put on at high speed a bit noisy but if you need the high speed noise is not your problem (not that noisy anyway) all in all i am very happy with this product
U***o –
good product but doesn’t give enough breeze just on the neck
Customer –
소음이 조금 있음
G***a –
Пришло мне это чудо техники быстро.Доставили в постамат.Работает,воздух дует.Только я не понимаю смысл 1и2 режимов,зачем они?Если не жарко,то и он нафиг не нужен.А если жарко,то толку от 1 и 2го?Воздух не охлаждает,просто дует.Хорошо что без движущихся частей,чтобы волосы не намотало.
A***a –
Fast delivery, product is working like it should be, very happy with it!
A***v –
Very good
R***y –
отлично,для душных автобусов.
A***v –
Вентилятор отличный три режима скорости обдува. Пришло до Москвы 15 дней. Аккумулятор заряжен
T***I –
good
G***s –
Snelle levering, 27 dagen naar Nederland. Ziet er goed uit en keurig verpakt.
G***a –
Doesn’t blow strong air but does the job
T***h –
ich bin begeistert, das Teil hält was es verspricht.
M***. –
Rewelacja. Dotarło w tydzień.
M***. –
Polecam każdemu. Świetna jakość i błyskawicznie dotarło.
C***t –
Ok
D***h –
Товар прибыл хорошо упакован.Трэк отслеживался.Качество сборки 5+.Приехал заряженный.Проверил,всё работает.Имеет 3 режима обдува.Поток воздуха приемлимый для данной конструкции. Дождемся жарких дней,потом вывод.В целом 5+.Спасибо.
1***r –
все работает, очень благодарна. доставка не особо быстрая, но качество на высоте. спасибо продавцу. рекомендую. это именно то, что я ожидала.
E***r –
Necesitaba el ventilador por que sudo mucho en la nuca. Por desgracia apenas hecha aire por atrás.
T***r –
Nice fan to keep your head cool. Very practical when cooking as it’s hands free!
I***v –
Доставка 11 дней в Краснодар. Качество на высоте. На 3 скорости мерзнут гланды)))
V***v –
Отлично! Будем ждать лета.
G***n –
very fast delivery
К***ц –
Заказ пришел на неделю раньше, чем было заявлено. Упаковка целая. Само устройство как на картинке и все работает. Вес достаточен, чтобы не спадало. Очень шумное даже на первой скорости. Немного вибрирует и греется. в комплекте нет вилки, только кабель. С продавцом не общалась.
A***r –
Great product! has 3 modes of fan pressure. Sellar posted really quickly.
T***n –
top vraiment pas mal
L***k –
Verry good fast delivery
A***h –
Great device. A little noisy on the highest level, but plenty of cooling.
A***r –
Good n small
J***r –
잘받았습니다 많이 파세요
J***L –
Ventilateur au top bien arrivé bon vendeur je recommande
E*** –
Thank you so much. The packaging is top notch
R***s –
Very good !. Very fast delivery!
G***e –
pas encore testé mais livraison rapide
W***C –
excellente et rapide transaction merci beaucoup
J***W –
상품포장을 튼튼하게해서 보내주엇네요 빠른배송감사
대***김 –
충전해서써보고판단해야할듯
M***a –
Хорошо упаковано, все работает, спасибо!))).
A***u –
it’s just this one that does not work, but the rest 5 I bought from this store work perfectly.
A***a –
Пришли за неделю. Очень классная вещь, немного шумная, но не критично. Охлаждает прекрасно!
A***y –
everything is ok