Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***l –
Perfect quality and fast delivery ! Definitely buy more!
I***i –
❤זה פשוט מושלם. תודה רבה. זה הגיע מהר ושלם.. אין ספק שאני ימשיך להזמין בעתיד עוד מוצרים מהמוכר..❤
E***h –
Had excellent service and delivery arrived really fast and had a good shopping experience. then you.
R***i –
ممتاز جدا جدا
N***K –
Very nice
N***K –
Very nice I will definitely order again from this store
M***f –
délai de livraison est raisonnable et la qualité est la je recommande.
A***n –
GOOD QUALITY AND AND CAME VERY QUICKLY
E***o –
bien tardo mucho en llegar
Customer –
Very nice
R***r –
Очень классные баночки!!!
E***e –
Almost Perfect, 2 got cracked ….. disputed it because of the negligence and store settled without no issues, waiting for another huge sales, I want another one but I hope this time… seller can protect it with bubbles. Thank you
E***r –
La caja llegó abierta y casi rota.
J***o –
Супер, классные, спасибо большое!
A***a –
very good quality, look perfect
F***f –
מצויין
Customer –
Grössen sind gut. Sehr gut stapelbar. Gutes Material
Y***i –
شكرآ للبائع بحجم السماءوصلت الطلبية سليمة وبتغليف ممتاز وكما بالوصف….انها ممتازة جدآ ومفيدة
L***a –
The containers really look as the photo. They made of hard plastic similar to glass, the quality is excellent. On each lid there is a sealing gum. There were fingerprints on each container, but that doesn’t matter, because the containers have to be washed and sanitized before they can be used for the first time, so it’s ok. Everything came quickly, track number tracked. The courier of Slovak post delivered the package directly to my address. I paid a 2€ custom duty. Very well packaged – bubble wrap. All containers came whole. No damage. I am satisfied. I recommend the store.
O***i –
מושלםםם
F***a –
прекрасные контейнеры, пластик, добротный,плотно закрывается за счёт силиконовой прокладки на крышке. заказала 11.11, пришло 10.12 EMS посылкой курьером до дома, Почтой России
R***l –
מעולה תודה רבה
Z***r –
très satisfaite de la commande ,les boîtes sont bien emballérien à dire.
Customer –
Excellent quality, arrived very quickly, had a few broken units and immediately shipped new. Excellent service Highly recommend!
Customer –
Очень симпатичные контейнеры, все пришло в целости и сохранности. Единственная претензия к доставке ЕМS. Посылка 2 недели (!!!) каталась по Москве. Курьеры 3 раза переносили доставку, назначили на воскресенье- не приехали, весь день прождала впустую. В итоге попросила, чтобы доставили в почтовое отделение и забрала оттуда.
E***d –
Parfait! Conforme à la description, livraison bien plus rapide que prévue. je recommande les yeux fermés, merci!
R***m –
מעולות, איכותיות
2***r –
все отлично
F***d –
Very good quality an clever plastic! Would recommend. One unpleasant moment- there are everywhere fingertips, but anyway have to wash and sanitize, so not a problem.
Customer –
Good