Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***h –
arrivée très vite et super bien protégée et emballée très jolie tasse.
D***e –
I like the shape of the cup very much. Very comfortable to hold in your hand. The packaging is very good. No damage during transportation. I like its lightness and transparency.
A***A –
parece bem frágil vamos ver se dura. Mas gostei bastante.
Customer –
Lovely little cup, thanks
S***m –
Never got it
R***N –
bonito
L***a –
amei , perfeita e é bem grande!!
A***O –
Linda caneca, mas o vidro é bem fino. Veio muito bem embalada e protegida. Uma gracinha! 🙂
A***z –
Large capacity, can be filled with milk foam oatmeal, super good, beautiful, with texture, can be heated in a microwave oven, can also be filled with ice water, great
S***s –
It can be used as a breakfast cup. It looks good and is cheap. It’s super light and the store is very good. It also gave me coupons. The quality is good. I also used it to fill hot water and ice cubes.
Customer –
Eu amei a caneca , é linda , mas parece bem frágil. Já usei para tomar café e não quebrou .
Z***a –
красивые кружки, стекло тонкое
Customer –
It is the second time that I brought this mug, it came perfect without a scratch in just 16 days.
I***a –
uma graça, linda, grande
A***i –
ha llegado muy rápido, en 10 días y el embalaje de profesionales ..gracias
Customer –
Very nice
L***l –
Linda a xícara, bem frágil e acompanha uma colher linda!
S***n –
اتمنى توصل بسرعه
Customer –
Veio super embalados e são vomo nas fotos.
A***s –
O produto é parcialmente como está na descrição, pois o vidro que compõe o copo é extremamente frágil. Não passa resistência. Deve ser muito bem acondicionada e cuidada para não quebrar logo. Não vale o valor pago, deveria ser mais barato por causa da fragilidade do vidro. Observação: veio uma colher de café de brinde em cada copo. Obrigado ao vendedor!
C***o –
Linda.. delicada e vem com a colher
I***e –
nice item, safely packed, but delivery more than 2 months
E***r –
ha llegado en 5 días!!! como en la foto y muy bien embalada!! perfecto
N***a –
Muito linda, comprarei novamente e ainda ganhei uma colherzinha de brinde!
J***s –
Lindo e muito bem embalado ! Amei , igual o descrito.
G***s –
Sin tal cual se muestra.
N***s –
Chegou super bem embalado, é lindo como o da foto. Estou bastante satisfeita. Pena que não comprei mais.
F***o –
Ela é linda, mas parece ser frágil.
9***r –
Muy pequeña y material malo
R***s –
Amei demais! Perfeita
A***s –
Me ha llegado otra cosa. Recibí un vaso de un gato muy feo que no es lo que pedí. El vendedor no responde a la disputa y AliExpress no me devuelve el dinero.
A***r –
Chegou dentro do prazo, bem embalado, em perfeito estado. São frágeis, o vidro é fino, mas é o que esperava mesmo. São muito bonitas
E***s –
Lindas. Apenas um pouco menor do que eu imaginei.
Customer –
Treeeeeeeeeeeees beuuuuuuuuuuuujujjuu foncer
A***s –
i love it, is so beautiful!!! looks fragile but i test put some really hot water and it resists very well, i bought one black and one white for coffee and cereal, could be more 4. hope you like this revier
A***s –
xícara linda e ainda veio uma colher de drinde.
Customer –
chegou certo e antes do prazo…
A***r –
envio rápido, bem embalado.
N***n –
good
Customer –
me han llegado rapidissimo y muy bien envueltas. todas sin romper.
Customer –
מהמם
Customer –
чашка хорошая, от горячей воды не лопнула, запакована была очень хорошо. доставка заняла 1месяц
Customer –
Very Good
I***i –
Sehr schöne
K***z –
Hermosa y llego antes del tiempo
M***i –
Ok
N***o –
más pequeño de lo que parece el envío si ha sido una pasada porque ha llegado intacto
X***m –
Super thin, can break easily.
V***a –
perfect!!!
C***a –
Ai gente nem acredito no valor que paguei nelas aqui no Ali! Aqui no Brasil o preço delas é alto!Valeu muito a pena!vieram bem embaladas,chegou dentro do prazo!amei demais
W***w –
produto é o prometido.
I***v –
Супер
Customer –
Bem embalada, delicada, pelas avaliações parece ser resistente ao calor, super linda!
V***a –
simplesmente perfeita linda ❤️ eu amei
Customer –
Veio bem embalada. São muito bonitas e veio com duas colheres presente.
A***E –
très jolie tasse, dommage qu’elle soit trop fine!!,n’a pas l’air très costaud.je la pensais plus grande
E***a –
Im Not sure That you can pour hot water in it. It’s very fragile.
J***O –
The cup is very good, it is great for drinking coffee and cola, the cup is well packed, there are no scratches at all, and the quality is good
J***s –
It is very suitable for making breakfast cups. The wall of the cup is not very thin and the workmanship is very good. It can be put into hot water. The transparency of the cup is very high. The style is very beautiful and very satisfied.
Y***s –
me encanta, placer beber un café en esta taza
I***v –
I am very happy! Thank you!
V***s –
ok
Customer –
Coisa mais linda! Foi enviado mto rápido, o problema é quando chega aqui no Brasil que demora horrores, mas é culpa do nosso correio! Mto bem embalada e enviada com carinho e atenção! estou mto satisfeita!
N***b –
A caneca é linda! O vidro super fino coisa chic , até fiquei com medo que fosse quebrar com café quente mas passou no teste na cafeteria de expresso. Recomendo e indico
J***s –
A caneca é linda, mas o material muito frágil, cristal.
G***g –
ES PRECIOSA!!!!!
L***n –
love it!!
L***n –
love it
S***n –
Never received my item
A***s –
ela é lindaaaaaaaaa recomendo
Customer –
Top quality and fast delivery