Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E*** –
Perfect and very fast delivery
A*** –
Compact and durable. I tend to travel quite a bit and this backpack fits my needs. It has noticeably more storage space than other bigger backpacks I used in the past. In addition to its functionality, it is priced lower than most of its competitors. I will definitely buy backpacks from the maker again.
S*** –
I’ve bought several laptop backpacks before and I have to say that this one is great. It has a sleek and thin design but can still fit quite a lot. There are different compartments inside for smaller things too. The material is high quality and durable. This is a good backpack for traveling.
M*** –
Comfortable when worn on the shoulder It’s great for carrying a laptop All design features are satisfactory This is a great bag for the price
T*** –
Backpack was perfect size for college, carries laptop safely as well as other books, etc. Great buy
K*** –
Love this backpack. Very streamlined, well made.
N*** –
It’s professional and nice bag and the material is good quality.
M*** –
I had a issue with the delivery of the backpack but they went above and beyond to help fix the issue. Great product and great customer service, thank you!
T*** –
loved it. the quality is great and came exactly as shown in the pictures.
E*** –
After going through so many bags I finally was able to find the bag which I wanted for office and travel. I would definately recommend everyone to go for it.
H*** –
This is exactly what I have been looking for, tried various others, but only this one gives me the professional look and practical use at the same time
A***a –
This is the best bag I have owned, worth the purchase, well thought out design
J*** –
I bought this bag to use for work. It’s a perfect size and the quality is better then I expected. The amount of pockets and accessibility to them is great.
H*** –
Love the bag enough space and looks great
M***s –
Достойного качество.
I***n –
Рюкзак просто класс! Качество огонь.
Customer –
Отличный рюкзак!
R***r –
это мой первый рюкзак. выбрал этот бренд посмотрев у коллеги, у которого уже есть 2 разных модели рюкзаков от этого бренда, обоими доволен. первое впечатление : рюкзак качественный по сравнению со многими другими, которые смотрел по наличию в разных торговых точках; хороший пошив, молнии, внутренняя отделка, в отделение для ноутбука ( со стороны спины) вшита защитная подложка. фото в отзывах соответствуют действительности. многие писали про подарок в виде фирменного кабеля для зарядки, такового не обнаружил. срок доставки в Казань 3дня (заказывал из России), с продавцом не общался. со временем эксплуатации дополню отзыв.
Y***v –
В Казахстан пришло за полтора месяца. Упаковано очень хорошо! Сумка пришла не помятая, в отличном состоянии. Качество отличное, все швы ровные, материал плотный. Юсб 2.0 работает. Сумкой доволен.
Customer –
Hice el pedido desde España y puedo confirmar que ha venido por Amazon. Tenía el modelo mas pequeño pero se me había quedado un poco pequeño para todo lo necesario en este momento. La mochila es fantástica, por ponerle un pero, mido 1,67 y las correas a la espalda aunque vienen para ajustar, son un poco largas.
Customer –
Качество отличное, сравнил с Самсонитом, превосходит его. Доставка из Китая очень быстрая!
J***z –
Cumple con toda mis expectativas
R***n –
very good! sugest this item
R***s –
Produto top, muito satisfeito, a bolsa chegou no Brasil com 05 dias, e a qualidade do produto é perfeita, recomendo a todos.
T***d –
This is my second Bopai backpack arrived in good condition and packed well
J***r –
The item was delivered successfully. It is a very good product. Thank you.
S***v –
Все отлично.
A***z –
It is better than what I expect. Well designed and good quality. What I like the most is the anti thief pocket in the back.
Customer –
Perfect. Lots of compartments, many ways to cary the backpack and it’s quite light. Highly recommend!
A***t –
Отличное качество, рюкзак продуманный и удобный, беру уже третий для своих сотрудников, легкий, вместительный. В этот раз положили подарок провода для зарядки мобильного, мелочь, но очень приятно, спасибо! Коту очень понравился пластик упаковки.
A***s –
I have been searching and researching travel laptop backpacks for several months. I finally decided on the Bopai Travel Backpack for Men Business Laptop Backpack 15.6 inch Computer backpack with USB Charging Water-Resistant Rucksack Black. I can fit a 15” MacBook Pro with a sleeve and a 13” Think Pad with no problem. On top of that, I have 2 power banks, 3 notebooks, makeup case, mousepad, Sony Headphones, bag for work headphones and wires, pencil case, and an umbrella. Because the bottom of the bag is expandable, it still has plenty of room for other things if I wanted. I can’t wait to travel with it.
B***n –
I picked this one for (1) light weight but has the flexible for extra room; (2) extra hand strap on the side allowing different way of carry The bag is exactly what I expected. It looks high quality though.
S***g –
The bag gives you a neat and stylish look. It’s very durable especially if you travel on the trains or planes. This was a good buy and I recommend it!
V***h –
Продавцу – 5+!!! Конструкция, материалы, пошив – всё на высоком уровне. Защищённый отдел под ноутбук, Много наружных и внутренних карманов ( в т.ч. на змейках и скрытых), наличие встроенной зарядки, различные варианты переноски. В качестве презента – универсальный кабель USB. Рекомендую продавца и рюкзак.
A***v –
Всё отлично, быстро! Даже лямки прошиты усиленно! Подарок кабель спасибо большое!
M***i –
جودة ممتازة وشحن سريع .
A***a –
отличный рюкзак, качество супер.
C***a –
Perfect and slim for school. Expands nicely for travel. I’ve used it for over a year and still very durable and looks like as new.
R***o –
Mochila muy bonita y con materiales de alta calidad. Está muy bien terminada y los compartimentos son grandes y espaciosos
M***z –
Bardzo dobra jakość . Polecam
S***M –
المنتج كما الوصف بس يعيبهم تاخر في التسليم
D***v –
Рюкзак потрясающий! Объёмный, форму держит, выглядит как дорогой. Однозначно рекомендую!
M***v –
Соответствует описанию, качество отличное, советую
A***r –
Looks great and it has a good space for computer and many other stuff. It comes with USB cable and three adaptors: for iPhone, C-usb and mini USB. Recomendet
M***i –
ממש מרוצה! תיק באיכות גבוהה!!!