Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***l –
I loved the backpack, first because arrived in little time and after because has great quality! Came a treat a bracelet beautiful like! Am delighted and because the conversation with the store was very quiet
J***2 –
very nice bag, looks dope and came really quick! hope i can use it more, it also comes with a tiny lock which might be handy
G***d –
The backpack is super!!!! price-quality-functional. there is nothing more to add)))
A***a –
Backpack in quality is excellent! But according to the claimed litrage it is necessary to divide exactly half.
K***a –
Very Good Ta
B***g –
Really good bag. Like in picture and video.
M***i –
the quality is satisfying.. it’s big and essential, with a lot of pockets..
D***R –
Real good backpack. The workmanship looks very high quality, since even a more robust and thicker fabric used. The backpack is very spacious and self EU size 45 fits in the shoe storage good pure. Am perfectly happy. Also with the communication of the merchant, being the backpack in 2 packages mail had.
E***v –
Great backpack, big, comfortable.
Customer –
Very cool, multifunctional backpack. I can’t say anything wrong. I recommend definitely
A***a –
Amazing the quality
0***r –
Great quality and functionality.
D***i –
Great product. Everything matches the description. The workmanship is very high. I recommend to buy.
C***g –
There is no hard back like in Tatonka.
F***i –
This backpack is amazing better than regular backpack
4***r –
Just super, I ‘ve been looking for such a long time.
A***r –
The backpack arrived well packed. The quality really is very good with the metal fasteners. Looks bigger than in the photos. I really liked the backpack.
M***l –
good
Customer –
The backpack is huge, durable, beautiful and arrived super fast! Recommend!
G***e –
Excellent bag with quality material. 5 stars
M***i –
Highly recommended..
L***t –
The backpack is good quality and has several useful features. The micro-usb port is a little dated though
C***E –
The backpack is very cool, roomy and quality
S***r –
excellent qality. fast delivery. very recomended product & shop. thank you!
M***m –
Strong and large capacity
P***n –
There are many compartments and pockets. Spacious main compartment for clothes and additional for laptop and tablet. A separate place for shoes. It is convenient that there are separate pockets for small things. Good for small business trips and trips
O***a –
Backpack udodny
M***o –
I really liked the product the bag is large as it is described in the advert and the material seems to me of great quality