Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***i –
Longer shipping. Came in perfect condition. Great use for my phone notifications.
S***v –
Браслет отличный! всё подключилось . Работает отлично. Но внешний вид коробки пугает при получении.Подарить нельзя.
D***a –
Exelente pulsera ✨ mejor de lo que esperaba la recomiendo ️ tiene demasiadas funciones, el precio lo hace perfecto
N***n –
Excelentee producto
A***v –
доставка две недели. оригинал.
M***i –
The item is ok and works like a charme, but package has been delivered in bad conditions, please pay more attention to the packaging
Customer –
good
N***e –
bonjour produit conforme et en version globale.
C***A –
muy buen vendedor, lo recomiendo precios muy competitivos y el producto tal cual como en la descripción. En general muy buena experiencia de compra.
F***a –
bien reçu pas encore testé langue en anglais et Chinois
Customer –
works well, easy to pair with phone. perfect
M***l –
Everything was fine. My expectations of the Mi 5 Band were exceeded.
F***a –
good product but very slow delivery
V***v –
Все отлично, пришли браслеты очень быстро. Из коробки на английском языке
Customer –
nunca llegó pero si me dieron la devolución dinero
V***v –
упаковка немного помятая, браслет целый
V***v –
упаковка немного помятая не
M***i –
All OK
A***e –
Versión Global. De primeras no me daba opción a español pero después de actualizar sin ningún problema. Vendedor de confianza
Customer –
llegó en 20 días. . antes de lo indicado. todo perfecto
S***o –
everything went great
E***z –
Ürün orijinal fakat yazıldığı gibi Türkçe dil yok özellikle global Türkçe dil var diye aldım fakat yok bileklik çok hoşuma gitti denildiği gibi de dil Türkçe olsa çok daha güzel olacaktı
A***a –
excelente, muchas gracias
M***a –
Todo correcto
R***i –
Polecam, zgodny z opisem
Customer –
Доставка до Челябинска 2 недели,все супер. Трек отслеживался. Версия глобальная.
S***v –
трекер отслеживался. пришел быстро. коробка помята, но браслет в порядке
K***k –
3 weeks waiting
G***r –
Excellent store
I***s –
thank you for your speed service, i am really happy to work with you. good luck
F***r –
Super produit ! La montre est arrivée très rapidement et fonctionne super bien !
Customer –
Thank you very mach.
N***r –
fast expédition , thank you so much
R***r –
Very nice mi Band 5. shipping was fast. Good store!
V***s –
Great service, box a bit damaged, 4 weeks delivery
D***z –
Wszystko super, jestem zadowolony.
V***L –
Bit long delivery but everything other is fine.
Customer –
llegó a tiempo
Customer –
solo tiene ingles y chino
I***a –
El producto llego, si embargo el empaque, las cajas del producto no vienen en buen estado, están aplastadas y algunas con daños
T***s –
Esta súper, tardó un poco pero por la pandemia es entendible. (Se ve mojado porque lo desinfectamos)
K***v –
Заказываю второй раз. Доставка быстрая. Все как в описании. Русский язык есть. Прошивка глобальная
J***z –
Todo perfecto
J***o –
Package a little damage but the product is fine. Exactly as description.
V***s –
Xi band 5, pas mal, mais malheureusement il est soit en anglais soit en chinois… j’aime bien
T***a –
Perfecto me gustó mucho lo que recibí y todo en buen estado, solo 43 días en llegar a Colombia desde China en pandemia, me parece bien. Gracias
Customer –
very good
Customer –
everything works perfect
Customer –
Very good.
Customer –
se anunciaba un mi band 5 y recibí un 4, es verdad que hablando con el vendedor luego me devolvió parte del dinero de la compra por el error
Customer –
Good product. Highly recommended.
V***v –
My son loved it
D***o –
Super fast delivery.