Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***e –
Ótimo produced
L***e –
Beautiful and very good
G***a –
Very good product, and arrived before the deadline.
Customer –
Thank you. Well arrived.
B***s –
I bought two and already used it. I liked it a lot! One ended up breaking a detail, but nothing that got in the way.
M***o –
Very nice
F***n –
Well, not too fast for children, 20 meters range, the steering wheel is not progressive, it is 3 positions, left, right, straight
I***o –
Great, very good even super worth
Customer –
Came the toy. Again it seems to be on the steering wheel, but it works only to the left or right, but immediately to failure. Smoothness, gas is always full. The wall is not enough even to just go to the wall. Well, so, just for learning how to just control, no more. Well, in general, for this money… It’s okay. Long rides, Akum good!!)
C***g –
Strong packaging is required. Arrived damaged.
2***r –
It goes well. The kids like it.
T***O –
Very bad battery, little time duration
M***a –
Everything came right
J***g –
Roll around well and get around well. Good to play with kids
K***m –
Delivery 8 days, OK.
Customer –
Sold for a few horns. The remote control is poor, but it costs three thousand won.
E***e –
Very good the toy, looks well resistant. I tested indoors and it seemed to me to be super reliable outdoors. Too fast and without too much delay in the commands
Customer –
I buy it for $2.06 and play with it.
A***a –
The product arrived quickly. The product is of excellent quality. I recommend it.
B***a –
Very cheaply made. Small battery. Broke and fell apart within an hour of use.
J***z –
It’s No big deal, for a little boy it’s great
A***c –
Car cool, rides quickly. Synkowi very like
M***b –
Very good
Customer –
All right product as the announcement recommend the store, shipment very fast shipping. I recommend!
V***s –
Great quality product, on-time delivery
S***a –
Excellent, it is a cost benefit car. Very good for the price I was satisfied with the purchase. The box arrived crumpled, this is a little negative because I will give it as a gift. However the content arrived intact. I recommend the purchase.
I***n –
good
V***r –
very nice for the price, not proportional control but I will convert it.
R***a –
Very good. Quality cart
C***g –
My son plays with a lot ^ ^ Good to go and good
Customer –
Good Product
Y***k –
There does not allow any product description join
F***r –
I still haven’t called because it’s for the present but everything seems to be OK. The cart is of quality but the control appears to be fragile, even so it is a great cost X benefit
A***o –
Little pencil arrived a pity a wheel axis and brokenBut I was able to fix itOtherwise compliant
K***r –
All right… I bought it at a very cheap price when I discount…