Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***l –
המוצר הגיע אליי לישראל לאחר 3 שבועות, ארוז היטב, עובד מצוין. תודה רבה למוכר
A***r –
I love that lamp 🙂
Customer –
Day
M***a –
Commande bien reçue
L***s –
muita satisfeita , chegou muito rapido
E***a –
excelente
H***S –
Top vraiment cool je reçu mon colis je suis vraiment content vraiment comme les photos
J***A –
produto pequeno
J***i –
Achei a lâmpada um pouco escura
G***a –
Livraison tres rapide en 9 jours parfait !
A***r –
Le colis est bien reçu sans aucun problème juste avant de le prendre où d’effectuer un Paiement demander au vendeur est ce qu’il va l’expédier rapidement
R***o –
Excellent!!
L***o –
tal como decia la descripcion .llego wn poco tiempo y todo completo
G***t –
Stabile Ausführung, bin voll und ganz zufrieden.
J***J –
Лампа хорошая. Три вида света и несколько режимов яркости. Не понравился держатель телефона: плохая фиксация гибкого «поводка» и нет уплотнителе по бокам самого держателя. Хотелось бы проучить пульт дистанционного затвора объектива в комплекте. Придётся отдельно покупать. Товар пришёл за 3 недели.
T***e –
La iluminación es brillante. Es muy bueno y práctico con sus diferentes luces de colores y potencia. No tiene equilibrio para horizontal, hay que usar un peso
D***n –
Love it it’s just how you see it on the pictures
R***i –
I like it so Mutch
Customer –
Quality is not the best, but it works as described.
F***a –
Muito bom, chegou muito rápido
J***A –
Lampa je veľmi dobrá. Som spokojná, objednám si ešte jednú
R***r –
все пришло. спасибо большое.только надо было сообщить, что лампа придет позже.
F***v –
Всё пришло согласно описанию. Комплектация полная. Поломок нет. Хотелось бы побыстрее организовать доставку! Плохо, то, что этот прибор был разделён на две посылки. Надо в одной упаковке отправлять. Трата времени, ездишь на почту дважды, тратишь бензин.
L***r –
Recibí el producto en buenas condiciones.
A***n –
very nice….
Customer –
Item is the same as listed in the picture
L***z –
exacto y me llego en una semana super rapido,encantada.