Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days |
Canada, Europe |
10-50 Business days |
Australia, New Zealand |
10-50 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
conforme au annonce expédition arrive vite
C***o –
Esta muy muy premiamos el reloj, me encanto
J***A –
me encanto, llego super rapido!!
L***r –
Perfeito gostei.. Tela amoled é tudo!!
9***r –
한글화가 안되는것 빼고는 좋아요
M***n –
продавец прислал не того цвета
M***s –
Very nice watch but the lcd its not an AMOLED but overall the delivery fast and good packing
L***f –
Часики хорошие,экран яркий,пока не пользовалась т.к не конектиться с айфоном,буду пробовать
Customer –
Smartwatch correcte pour le prix.
K***i –
Super polecam posiada wbudowany jezyk polski.
M***m –
رغم أن الشاشة ليست أموليد إلا أنها ساعة جميلة والبطارية جيدة جدا…أنصح بها لهذا الثمن
L***e –
qualidade do relogii superou minhas expectativas! muito bonito, muito bem embalado, tudo certo
Customer –
Exactly
D***a –
Perfeito
V***s –
very naisas very coolas ekrano spalvos super .
S***z –
La mejor compra que he hecho, si buscas un smartwatch y no quieres gastar tanto dinero te lo recomiendo al 100% ya que es de buena calidad muy fácil de usar y conectar con el celular trae un instructivo muy explícito. no dudes en comprarlo, el envío y entrega fue muy rápido.
E***s –
Hermoso como todos los productos de la marca, el vendedor siempre super atento, seguiré comprando mas XD
Customer –
merci très contente
Customer –
barang bagus sesuai spek , hanya pengantaran agak lama ya
L***a –
Всё отлично…Быстров доставка. Спасибо продавцу.
Customer –
Ставлю 5 звёзд. Часы пришли точно как на картинке. Ни Единой царапины нет. Все в отличном состоянии. И пришли достаточно быстро.
V***e –
Excelente relógio! Todas as funções funcionam bem, é super confortável e bonito. A bateria que não é da melhores, mas ainda assim é um bom aparelho.
C***a –
O relógio é muito bonito mas estou um pouco desapontado com a bateria. Perde quase 10% por dia que utilizo, e eu nem usei ainda para fazer exercícios. Quase 10% por dia sem nem utilizar os sensores e com iluminação média.
M***c –
Good but not gold what i choose..
7***r –
Все отлично. Спасибо!
M***s –
fazla
T***a –
Атличные часы
S***g –
quality
Customer –
Ok!!!
A***i –
This watch is absolutely amazing! The screen is beautiful and the operating system is surprisingly good!! I strongly recommend!
G***a –
Producto excelente… recomiendo 100% el producto. aunque me costó ponerlo en hora… una vez bajada la app se puso la hora automáticamente…
G***r –
5 звёзд ставлю за то что 1 вые часы дошли очень быстро и оригинально. Отличные часы ношу каждый день. Заряда хватает на 5,6 дней. Но 2 ые часы не дошли, хотя продавец продливал срок доставки на месяц. Спосибо большое AliExpress решил задачу сразу и вернул все деньги. ❤️
T***i –
cette montre est adorable, livraison au maroc 01 mois
D***i –
ok
M***a –
Хорошие часы. Обращалась к продавцу, за помощью в поиске установочный программы. Продавец ответил быстро, большое им спасибо. Товар советую, очень хороший. Заказала такие же мужу.
M***a –
Это второй мой заказ. Первый заказывала себе, эти мужу. Хорошие часы, ремешок на магните. Доставка быстрая. Продавец надежный.
N***i –
Good store. Thx!
R***n –
merci as vous pour cette confiance sachet que je serais un client fidele
Customer –
impressionado com a qualidade desse relógio
K***k –
Muito confortável, ótimos medidores, entrega rápida para o Brasil (cerca de 15 dias)
J***a –
tudo certo
B***s –
muy buen reloj elegante y funcional
V***r –
top
G***o –
perfeito. lindo e simples.
M***a –
livraison rapide merci au vendeur
S***r –
great watch.. exceeded my expectations
G***o –
Excellent item for the price and fast shipping!
F***r –
muy buen producto
S***z –
Saat görünüş olarak güzel fakat akıllı bir saat için fonksiyonlarını yetersiz buldum.
M***k –
Alles ok, wie beschrieben. Die Uhr funktioniert wie sie soll.
T***n –
I received the parcel, it was catastrophic for a long time, practical 3 months, otherwise everything is fine. Thanks store.
D***r –
Happy. Thank you
A***z –
bonito y de buen acabado
S***s –
anlatılğı gibi geldi hızlı sevkiyat tavsiye ediyorum
D***v –
Брал в подарок, вроде ничего пульс и кислород показывают точно. Доставка в срок
W***s –
Qualidade ótima do produto, fiquei meio receoso mas agora estou tranquilo é de ótima qualidade e a tela é muito bonita, com brilhos e cores muito bonito vocês vão gostar podem comprar sem medo. As funcionalidades que apresentam são muito boas e as mascaras de tela são bem interessantes.
A***i –
I like it
D***M –
excelente calidad
H***D –
נחמד יש עברית ויש פונקציות בסיסיות אין wifi ואין אפליקציות חבל.. סהכ יכל לעלות פחות..
T***A –
O relógio é exatamente como descrito. Comprei para presentear minha mãe e ela amou o Smartwatch. Já quero um pra mim também.
H***v –
Lack of functions at least the battery is good not like the “SENBONO 2022 new Smart Watch women Bluetooth Answer Call SpO2/HR Fitness Tracker Dial Call Smartwatch Women Men for Android IOS” which has bad battery life like 4 to 5 hours DO NOT BUY!!!!
Y***T –
Amazing watch very fast delivery
J***z –
sin novedad
D***o –
relógio muito Bonito, tela de se apaixonar, gostei e indico
R***a –
La entrega fue muy rápido. El reloj tiene buena pantalla. Estoy satisfecho.
J***e –
Excelente. Mejor de lo esperado.-
K***a –
I have not received my order and after dispute I have got my money back.
M***e –
battery last long. and quality is nice. But the software functions are limited. i wish i could switch off monitoring, and switch on an always on display, and i can only receive notifications from known apps…
R***o –
a tela é top, e o apk bom
Customer –
Llego en excelente condiciones. Lo que se esperaba del producto. muchas gracias.
E***s –
de momento todo excelente, llegó 26 días antes de lo estimado, bien protegido y en perfecto estado
A***a –
كنت اعتقد ان البائع سوف يرسل حزام اضافي للساعة لكن لا يوجد حزام اضافي للساعة لكن لا مشكلة كل شئ جميل
Customer –
I love this watch, I recommend the store and the shop.
S***m –
article comme description très content
Y***n –
Good