Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days |
| Canada, Europe |
10-50 Business days |
| Australia, New Zealand |
10-50 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-65 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of negamy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
super
D***a –
très belle montre
A***r –
Good watch. Shipped quickly and well packed.
P***s –
Relogio maravilhoso!!! Amei …já quero mais um!!!
W***r –
me gustó es exactamente como indica el anuncio, lo estoy usando ya y estoy satisfecho Hasta el momento, todo muy bien, lo recomiendo
J***a –
Todo excelente llego antes de tiemoo
B***Z –
excelente calidad, buen diseño y material.
C***l –
el producto es excelente y llegó mucho antes
E***o –
Se ve bonito y de buena calidad. Sin embargo, no llegan las notificaciones al reloj. Esto a pesar de que se instaló y desinstale la app varias veces como según recomiendan.
Customer –
Los Colores coincide con los Modelos.
P***s –
Se fuder Aliexpress, os fretes são caríssimo.
L***S –
Класні часи!!!Україна переможе!!!!!!
H***A –
buenísimo
B***c –
bom produto
N***z –
divino…funciona correctamente, gracias!!
Customer –
very good product, fast shipping
Customer –
nickel
P***s –
impecável, tal como anunciado
E***i –
المنتج كما هو موضح في الاعلان . التاجر ممتاز .
E***a –
relogio de excelente qualidade. muito satisfeito. super recomendo
M***m –
C’est parfait,très bonne qualité,connection tres rapide, tres belle montre,expédition rapide,je recommande le produit et le vendeur.Je mets 5 ⭐⭐⭐⭐⭐.Merci beaucoup au vendeur.
J***o –
Top de mais
B***l –
Reçu avec retard
C***a –
Parenta ser um bom produto, é bem bonito e veio bem rápido. ainda não testei assim q tiver uma experiência melhor eu falo.
D***a –
très belle montre reste plus cas la tester
A***n –
muito bom gostei muito e com 15 dias chegou produto bem embalado, e ótimo gostei muito recomendo.
G***e –
Prodotto come descritto venditore Top fino a ora nessun problema spedizione veloce
M***z –
Paquete recibido en tiempo y forma. Incluye todo lo descrito. Excelente
I***a –
Perfeito! o aplicativo que funciona junto ao celular e relógio é totalmente intuitivo.
Customer –
muy buen reloj
P***a –
.
B***i –
ساعة جميلة جدا و ممتازة
M***e –
chegou rápido , produto muito bonito , recomendo a todos
R***z –
Very good product. Thanks.
M***s –
todo perfecto y rapido
G***. –
excelente calidad
G***a –
pode comprar produto de ótimo qualidade recomendo o vendedor, 20 dias para chegar em Amarante do Maranhão , a prova dágua. estou satisfeito e vou comprar mais.
M***a –
Chegou certinho vou por pra carregar configurar depois volto aqui pra dizer ! Acabamento do produto impecável.
V***M –
часы хорошие,подключил сразу,русский язык, все настройки через телефон
B***e –
ótimo e lindo relógio.amei.recomendo
D***a –
gostei, agora e só aprender a usar …
G***r –
Muito bom.
M***o –
Buena presentación y multifuncional.
B***a –
se ve excelente, llego en 16 días a chile, victoria, fácil de configurar, se conecto rápidamente a mi suegra A31. tiene 78% batería veré cuanto dura y subiré más antecedentes
K***r –
schnelle Lieferung, bin zufrieden , app funktioniert
H***h –
I have been unhappy with the last smartwatch I purchased so I decided to give this a try. I will list pros and cons and let you decide. Pros: very comfortable. Keeps excellent time. Checks vitals on a regular basis if one wishes. Heart rate and O2 levels seem accurate. Charges fast. Cons: my blood pressure is registering way high for me and rarely changes. The pedometer function seems to add many more steps than I take. If I itch my nose, more steps. Typing this will add more steps. Very insensitive pedometer. I am still trying to figure out why the sleep registered is opposite my last watch. Which is right? The weather is off so it’s very unreliable. I turned off messaging because the vibration notification was annoying. I wouldn’t recommend if you are looking for a smartwatch that is accurate in the health measurement, which is why I bought it. I guess I will need to keep looking!
Customer –
you get what you paid for
R***s –
Excelente custo beneficio
C***i –
Produto maravilhoso, está me surpreendendo, recomendo.
Customer –
excelente producto
Customer –
Ok.
J***a –
Muito satisfeito com o produto.
I***s –
merci
Customer –
anlatıldığı gibi geldi saat, Türkiyeden alacaklar kargoyu aras kargo getiriyor.gümrük üçreti vesaire hiç bir şeye karışmıyorsunuz, alışverişi yaparken hepsini tahsil ediyorlar sizden . ben çok memlunum.bu 4. akıllı saat alışım tabiki farklı zamanlar ve modeller için söylüyorum.Türkiyedeki muadillerinin fiyatının belkide 3 te 1 ine aldım saatı.teşekkürler
G***a –
Good
M***p –
de ve de buena calidad pero falta probarlo.
L***s –
Solo falta probarlo, dejaré comentarios después
A***n –
وصلت بسرعة بعد اسبوعين بتغليف جيد شكرا للبائع
C***z –
muy bien lo recomiendo
F***z –
1 día de uso, muy buena calidad, súpero mis expectativas, solo bajo el 10% de batería en todo el día, por el costo muy bien.
G***r –
bon vendeur
M***o –
muito bom relógio chegou perfeito
E***d –
no display show when check time
Y***a –
Es buna la descripción del producto
N***i –
arrived so fast think you so much
Customer –
Esta genial excelente muchas gracias
R***o –
stylish watch … although quite big its light and doesn’t feel bulky … steps are not accurate at all, so i doubt that heart rate and the rest are .. charger is a bit fiddly .. but if you want a cool watch, just go for it !
A***i –
belle montre … très légère je recommande
B***r –
GOSTEI MUITO… recomendo a Todo(a)s.
T***r –
Szuper
W***a –
Um bom produto.. chegou rápido e atendeu bem as expectadas
R***g –
Good watch, bought it for my dad. He is happy with the watch
G***z –
Envío muy rápido, excelente producto !!!
Customer –
Llegó rápido y bien protegido
H***o –
Adorei o relógio, muito bonito e funcional. Todos os meus amigos elogiaram. Tomo banho de chuveiro com ele, mas ainda não mergulhei na piscina. Muito satisfeito!
I***e –
muito top
A***f –
thank so much good service ❣️❣️❣️❣️❣️
Customer –
spedizione rapida. prodotto ottimo
C***s –
chegou antes do combinado
D***a –
Se demoró muy poco y llegó en excelente condiciones, me encantó el producto, muy buena calidad.
D***e –
The watch works great. I look forward to testing it tonight to measure my sleep and movements through out the day. I will update when I use for biking.
Customer –
great watch
S***v –
пока не проверял
D***m –
Sehr schnelle Lieferung! Uhr funktioniert einwandfrei. Ich empfehle den Verkäufer.